Is it possible to visit Neptune

Cancellation policy

A free cancellation of the booking is possible until arrival under the following conditions:

  • You or a fellow traveler can be shown to have contracted the coronavirus.
  • At the time of arrival, our hotel is located in an officially assessed corona risk area.
  • You or a fellow traveler are arriving from an officially assessed corona risk area.
  • At the time of arrival there are new ordinances or edicts from the government or authorities regarding the Covid-19 epidemic, which make it necessary to close the hotel.
 
All-round carefree with the daily prices:

Our flexible all-round carefree daily rates can be canceled and rebooked free of charge up to 3 days before your arrival.

Special price:

Book our offers at special prices, you always save. Special prices are limited and can only be booked subject to availability. A 100% prepayment for your stay will be charged to your credit card within 24 hours. This variant cannot be canceled or rebooked free of charge. You will receive a 20% refund in the event of no-show.

Special arrangements and offers such as Christmas, New Year's Eve & Hanse Sail

If you visit on special occasions, separate cancellation conditions apply. Christmas, New Year's & Hanse Sail stays at daily prices can be canceled or rebooked free of charge up to 4 weeks before arrival. B.If you are looking for the special price here, free cancellation or rebooking is not possible.