Facebook has a customer service email

Phishing Radar: Up-to-date alerts

Suspicious e-mails that you have received yourself can be sent to the e-mail address [email protected] hand off. The North Rhine-Westphalia consumer center evaluates the incoming emails. On this basis, we inform you about new types of fraud. The consumer data is anonymized.

Please note that we cannot answer your e-mails due to the large number of incoming calls.

On the website of the consumer advice center you will also find:

Comprehensive consumer information for free download,

You can also find daily alerts on Twitter (@vznrw_phishing) and in the Phishing Radar Facebook group.


May 19: Phishing with no focus

In the middle of the week we couldn't find a specific focus on our phishing radar. Among other things, we received some emails on behalf of PayPal were written. These emails all follow a typical phishing scam that we have come across frequently. Allegedly, your account "had to be blocked due to too many unsuccessful login attempts". Of course, no unknown third parties tried to access your account. This pretext only serves to unsettle the recipients.

In addition to PayPal, the Savings bank exploited for phishing emails. Said emails have the subject "important updates" and inform about a "mandatory changeover" to a new security procedure. All recipients of the e-mail should register for the new payment system via the attached link by May 19, 2021. The short deadline is intended to put the readers under pressure and encourage them to act too quickly. Such threats are often used in phishing emails.

In both cases we recommend ignoring the emails and especially not following the links they contain.

May 18: Deutsche Bank affected by phishing

In the middle of the week the Deutsche Bank after a long break in the focus of phishing criminals. The most recent phishing attempt has the subject "Reminder: Upload the TAN activation letter" and tries to obtain sensitive account data. As usual for phishing emails, the recipients are asked to confirm their data via a link. This measure is supposed to be part of the Deutsche Bank test system and serves to protect against data misuse by third parties. Further down in the mail there is the threat that the banking services will be blocked if the mail is ignored. This threat is of course part of a nasty phishing scam and is intended to unsettle readers. If you receive this or a similar phishing attempt, we recommend deleting it without answering.

May 17th: New phishing scam: Amazon Prime benefits have allegedly been suspended

At the beginning of the new week there are predominantly Amazon- Phishing scammers focus on users. Messages with subject lines such as "Receipt from Team Support" will notify you of a billing issue with your Prime membership. Allegedly, the monthly amount could not be debited from your stored card. In order to avoid a permanent termination of your Prime membership, you have to update the payment information immediately. As usual, this update should be done via an attached link. Do not follow the link and, in particular, do not disclose any personal data. This is the only way to protect yourself from possible financial damage caused by the author.

May 14: Phishing on behalf of the Volksbanks

Shortly before the weekend, numerous phishing attempts with the subject "Important Information" were received, which targeted the customers of the Volks- and Raiffeisenbanken aim. In said emails, the recipients are asked to confirm their data via a link, which is supposed to be necessary. The reasons for the confirmation differ from mail to mail. In many variants, the "new EU security regulations" serve as a pretext for accessing your personal customer information. In some cases, the recipients are even threatened with a complete closure of the account if the request is ignored. Don't let yourself be unsettled! Volksbank will never ask you to provide personal data by e-mail. As usual, we advise you to move such emails unanswered to your spam folder.

May 12th: Amazon users targeted by phishing scammers

An email was sent to us today with the subject line "Your account", which was supposedly from Amazon originates. At first glance, this appears to be a security notification. Amazon allegedly suspected that unknown third parties have gained access to your customer account. To protect you from possible damage, the account has been temporarily restricted. In order to "clearly verify yourself as the legitimate owner", it is necessary to carry out a data comparison via a link. Only then can the account be activated again. Despite the direct salutation, this is a fraudulent email. For your own protection, do not click on the link or provide any personal information.

May 11th: Sparkasse phishing is back in trend

Today, among other things, the customers of the Savings bank in the focus of phishing criminals. In the mail with the subject "Important Message", the recipients are asked to do a security check. This "check" is supposed to increase the security of your personal data. As usual, it is carried out using an attached button. You should then log into online banking on the linked website. Further down in the email there is a threat that the Sparkasse account will be deactivated and deleted if the security check is refused. Don't let that unsettle you! Such threats are typical of phishing attempts. If this or a similar e-mail is sent to you, make sure you do not follow the link contained therein and do not disclose any sensitive data.