How can I record phone music

"Music on Hold" tab

The music on hold or announcement during the hold for all users of the SwyxServer is specified here. All files that were stored in the database as music on hold appear in the drop-down list shown. See the Files tab.

These music on hold files all have the audio format “16 kHz 16 bit PCM mono”. By selecting such an entry, you switch to a different music on hold. With the help of "Browse" () you can search for other files in any WAV format on the network. After selecting a WAV file, it is converted into the above format and stored in the database.

The Windows functions used for conversion in this process may degrade the quality of the music on hold. In this case, use a professional conversion program to create WAV files in the above format instead of using Windows conversion.

You can play the displayed file and record a new announcement at this point. Use the slider to change the volume of the music on hold.

The newly selected music on hold is used immediately for new calls on hold. Calls put on hold while the music on hold is changed continue to hear the old music.

The music on hold delivered with SwyxWare was composed and made available by “corporate music”. Further information on professional music and language solutions can be found on the Internet at


When selecting a different music on hold, please note the conditions of GEMA (Society for Musical Performance and Mechanical Reproduction Rights) for the use of pieces of music.

You can find further information on this at

How to change the music on hold

1 To do this, open the "Properties" page of the SwyxServer.

2 Select the Music on Hold tab.

3 Select the music on hold from the drop-down list or search for the music on hold.

If you select a different music on hold, it will be converted into the format “16 kHz 16 bit PCM mono” and stored in the database. The attributes of this file are specified, e.g. B. that this file is globally available, write-protected, etc. If you want to change the name or description, please open the “Files” tab, see “Files” tab.

You can also record an announcement here or listen to the selected music on hold.

4 Change the volume of the music on hold with the slider.

5 Confirm your selection by clicking "OK".